Use our contact form with your order reference, the item you want to return and the reason for your request. For a damaged or incorrect item, describe the issue; we may ask for photos when replying. Contact us before posting anything back so we can provide the appropriate return address and instructions. This process does not limit your rights under Australian Consumer Law.
For a change of mind or wrong size, contact AFTERIMAGE within 14 days of delivery to request a return. Items must be unworn, unwashed and returned in their original condition with any tags or packaging supplied. Return shipping for change-of-mind returns is the customer’s responsibility.
AFTERIMAGE does not currently offer direct exchanges. If a return is approved, customers can place a new order for the preferred size or item. Approved refunds are returned to the original payment method.
Once a card refund has been issued, Stripe advises that it usually appears in your account in approximately 5–10 business days, depending on your bank. This bank-processing estimate starts when the refund is issued, not when you request a return. Some refunds appear as a reversal of the original charge instead of a separate credit. If it has not appeared after that estimate, contact us with your order reference so we can check its status.
If an item arrives faulty, damaged, incorrect, or does not meet applicable Australian Consumer Law guarantees, contact AFTERIMAGE with your order details and photos where relevant. We will provide the remedy required by law, which may include repair, replacement or refund depending on the circumstances. Reasonable return costs will be reimbursed where legally required.
Sale or promotional items remain covered by Australian Consumer Law. Any restriction on sale-item returns applies only to change-of-mind returns. This policy does not limit rights under Australian Consumer Law.